Course Summary:

One conversation can change everything—trust, morale, performance, relationships, and outcomes. The High-Stakes Conversations: Strategies for Success in Critical Conversations online training gives you proven strategies to navigate critical workplace conversations with confidence, professionalism, and calm.

Conflict Resolution

Video

2 Lessons

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Resources & Tools

You’ll Receive:

The on-demand video training includes an Mp4 video, Mp3 audio, transcript and downloadable PDF resources.

Once you complete the modules in the membership training, you’ll be able to download a certificate of completion.

Back Pocket Conversation Starters for High-Pressure Moments
De-escalation Language & Phrases To Lose and Use
Difficult Conversations Preparation Checklist
Emotional Regulation Guide
High-Stakes Conversation Preparation Checklist - Self Check-In
Listening & Clarifying Toolkit
Navigating Big Emotions in the Workplace - Tips

BONUS Training Included

(Value $147)

When you register for High-Stakes Conversations, you also receive complimentary access to:

Essential Workplace Communication Skills — Self-Paced Online Training

This foundational training reinforces the core communication skills that support high-stakes success: listening, emotional regulation, respectful dialogue, and clarity.

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About Your Trainer

Charmaine Hammond

Charmaine Hammond, CSP (Certified Speaking Professional), MA, BA, is a highly sought-after business keynote and workshop speaker (having presented to more than 500 000 people worldwide), entrepreneur, best-selling author, and educator who teaches and advocates the importance of resolving conflict and building healthy workplace relationships.

High-Stakes Conversations: Strategies for success in critical conversations

With Charmaine Hammond