From Tension to Trust: Building psychologically safe and healthy workplace cultures

Essential Workplace Communication Skills
The Different Types of Urgency Campaigns You Can Create
With Charmaine Hammond
Course Summary:

Workplace tension often develops long before people notice it. In this practical session, you'll learn why tension is data and how to spot early warning signs before challenges escalate. You'll also explore ways to strengthen trust, increase self-awareness, and contribute to a psychologically safe workplace culture.

Workplace Culture

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From Tension to Trust: What You'll Leave With

Skills, Tools, and Resources

By the end of this training session, you’ll be able to:
  • Identify early indicators of workplace tension and how to navigate it
  • Recognize how unresolved tension affects trust and culture
  • Increase awareness of personal triggers and communication patterns
  • Apply practical tools to navigate difficult conversations and repair trust
  • Strengthen psychological safety through everyday actions
  • Contribute to healthier, trusting, and more collaborative workplace relationships
Following the LIVE online training, the video recording, transcript, and resources will be available to you on our membership website for continued access.
Resources and Downloadable PDFs:
  • Self-awareness reflection tool
  • Psychological safety action checklist
  • Communication prompts for difficult conversations
Once you complete the modules in the membership training, you’ll be able to download a certificate of completion.

BONUS Training Included

(Value $147)

When you register for High-Stakes Conversations, you also receive complimentary access to:

Essential Workplace Communication Skills — Self-Paced Online Training

This foundational training reinforces the core communication skills that support high-stakes success: listening, emotional regulation, respectful dialogue, and clarity.

Essential Workplace Communication Skills

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About Your Trainer

Charmaine Hammond

Charmaine Hammond, CSP (Certified Speaking Professional), MA, BA, is a highly sought-after business keynote and workshop speaker (having presented to more than 500 000 people worldwide), entrepreneur, best-selling author, and educator who teaches and advocates the importance of resolving conflict and building healthy workplace relationships.

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