Essential Workplace Communication Skills: Build trust through better conversations

Essential Workplace Communication Skills
The Different Types of Urgency Campaigns You Can Create
With Charmaine Hammond
Course Summary:

Essential Workplace Communication Skills equips leaders and staff with practical tools to communicate with clarity, confidence, and emotional intelligence. Learn how to create safe conversations, manage emotions, listen effectively, and prepare for challenging discussions that can result in building trust and strengthening workplace relationships when approached well.

Communication

Video

Video

6 Lessons

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Essential Workplace Communication Skills Resources and Tools

Resources & Tools

You’ll Receive:

The on-demand video training includes an Mp4 video, Mp3 audio, transcript and downloadable PDF resources.
Once you complete the modules in the membership training, you’ll be able to download a certificate of completion.
  • 4 Stages of Learning & Skill Development
  • Active and Attentive Listening Tips
  • Back Pocket Scripts and Questions That Work
  • Conscious Competence Theory of Learning
  • Creating Safe & Respectful Meeting Environments
  • Curious and Open-Ended Question Examples
  • Difficult Conversation Preparation Checklist
  • Emotional Regulation Guide
  • Listening for Needs & Connection
  • Navigating Big Emotions in the Workplace
  • Self-Regulation Checklist
  • Words to Use & Words to Lose in Communication

Bonus Videos

You’ll also receive bonus videos that support the training goals.

  • Progressive Relaxation Exercises (2 videos)
  • Assumptions
  • “I” versus “You” Messages

Go to Assessment

Go to Assessment

Go to Assessment

Ready?

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About Your Trainer

Charmaine Hammond

Charmaine Hammond, CSP (Certified Speaking Professional), MA, BA, is a highly sought-after business keynote and workshop speaker (having presented to more than 500 000 people worldwide), entrepreneur, best-selling author, and educator who teaches and advocates the importance of resolving conflict and building healthy workplace relationships.

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