Knowing Communication & Conflict Response Styles Makes Resolution Easier

The 5 Conflict Response Styles - Desktop Guide - Charmaine Hammond

Resolving conflict can be more effective, smoother, and less emotionally charged when you know these 5 styles.

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Are You Dreading or Losing Sleep Over Conflict?

Most of us would rather avoid hard conversations and conflict as they can be uncomfortable, be highly charged emotionally, go sideways fast, and require some vulnerability.

Knowing your own approach to conflict and the five typical response styles will help you:

losing sleep - anxiety - conflict in the workplace
  • Separate the person from the issue so you can stay on track and communicate better together
  • Recognize that the other person’s approach to conflict is not who they are but how they are responding
  • Identify when applying a different conflict response style will bring better results
  • Show up with more confidence during hard conversations 
  • Recognize in advance some of the potential dynamics and challenges you might encounter and how to plan a response in advance
  • Start feeling more confidence instead of losing sleep over difficult issues

Meet Charmaine Hammond...

Charmaine Hammond, CSP (Certified Speaking Professional), MA, BA, is a highly sought-after business keynote and workshop speaker (having presented to more than 500 000 people worldwide), entrepreneur, best-selling author, and educator who teaches and advocates the importance of developing trust, healthy relationships, and collaboration in the workplace.


Charmaine has a Masters Degree in Conflict Analysis & Management, A Certificate in Mediation, and was a mediator for more than 10 years. With her background working as a Correctional Officer and in crisis situations, she teaches skills and processes that work.

She has helped clients in many companies and industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflicts that get in the way of success and profitability. She is respected as a "no fluff" and "rich content" speaker who delivers tangible tools to step into action immediately.

Here are the great things people say about Charmaine Hammond…

[Charmaine] has always gone above and beyond...

I had the privilege of working with Charmaine on a number of projects, including participating in her training on Navigating Workplace Conflict.

Charmaine is an exceptional, dynamic and engaging facilitator who not only brought storytelling into her training but brought fun and laughter! She has a strong ability to foster an inclusive and interactive learning environment which led to the opportunity for our team members to ask great questions and further the learning.

I have also worked with Charmaine on developing some additional training programs and she has always gone above and beyond to support and suggest ways to implement training successfully.

Katherine A Mior, CHRL
Manager, HR & DEI at Hyundai Auto Canada Corp.

I highly recommend Charmaine to any organization seeking expertise in communication, conflict resolution, and learning development.

I had the pleasure of working with Charmaine Hammond on a key project at the Condominium Authority of Ontario (CAO). Charmaine was hired to write and consult on a guide and online learning module focused on communication and conflict resolution in condominiums.

Charmaine’s expertise in conflict management and her ability to translate complex concepts into practical, actionable guidance were invaluable. She deeply understood the needs of our stakeholders, delivering content that was both engaging and impactful.

Her professionalism, collaborative approach, and dedication significantly elevated the quality of our resources. I highly recommend Charmaine to any organization seeking expertise in communication, conflict resolution, and learning development.

Julia White
Project Manager | Process Optimization | Training & Development

[Charmaine's] skills in conflict resolution are only matched by her teachings of how to avoid conflicts with teamwork, community building, and clarity.

Charmaine Hammond is a communication master and an engaging presenter. Her ability to synthesize vast knowledge and pair it down into a concise presentation that is memorable is tops! Her skills in conflict resolution are only matched by her teachings of how to avoid conflicts with teamwork, community building, and clarity.

Charmaine is someone you feel you can trust instantly, not just as a professional but as an individual. I feel incredibly fortunate to have worked with her.

Devon Amiga
Co-working and Events Professional at Staples Studio

Learn How Understanding the 5 Conflict Styles Sets You Up for Success

Get to resolutions more quickly when you understand the impact of conflict response styles.

The 5 Conflict Response Styles - Desktop Guide - Charmaine Hammond
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