When in Conflict Ask This Question
In the 40 day African survival reality TV show, Naked and Afraid XL, a conflict within the “tribe” surfaced. Keeping a strong sense of team in these extreme conditions would be incredibility difficult. This team faced personality conflicts, differences in expectations of one another, rumours, miscommunication and conflict, just like any workplace. Except in Africa, starvation and predators heightened the drama.
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As a supervisor we’ve all been there. Person A (let’s call her Anne) has a beef with her colleague, Person B (let’s call him Bob). Instead of talking to Bob about it, Anne talks to a few team mates to “bounce it off” them or “vent.” Bob doesn’t know what has happened but notices changes in how his colleagues are around him, and definitely notices the tension or “distance” that Anne projects. Rather than talking to Anne, Bob asks a few colleagues “what’s with Anne?” By now, 8 people who are not part of Anne and Bob’s issue have become involved, and have picked their side of the fence (or which colleague they will support). As the tension thickens, Bob approaches their supervisor Serene. Continue reading Stopping The Supervisor Triangle Conflict
Work place conflict, a common problem solved
Getting On The Same Page In Conflict
Sarah and John have worked together for several years in a government department, and for the most part they have worked well together. John, a stickler for following process, and making fact based decisions struggles with indecisiveness. Sarah is a big picture thinker and has been known to make decisions based on emotion.
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How does workplace conflict arise?
Here’s a great way to think about conflict, imagine an iceberg. At the tip of the iceberg are people’s positions, their solution to the problem or conflict.
As you know with icebergs the mass of the iceberg sits below the surface of the water unseen. In a conflict if we imagined the conflict to be an iceberg that we really need to deal with his what’s below the surface of the water. Conflict arises from not dealing with what’s below the surface, in essence looking at the underlying interests that are driving people’s positions and adding emotion to the conflict.
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What causes workplace conflict?
The question of what causes workplace conflict could be a very very long article. There are so many reasons that workplace conflict happens let’s look at a four.
We make assumptions all the time, every day without consciously knowing. and most of the assumptions that we make are inaccurate. They are wrong. When assumptions do not get clarified and checked out people feel like they are being blamed or misunderstood. When assumptions are not clarified and people act on their assumption (assuming that that is accurate or true) problems begin.
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Resolving Conflict in the Workplace
Resolving conflict in the workplace and ensuring your team has been trained with conflict management strategies is an essential step in building a healthy, resilient and respectful workplace culture.
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Why resolve workplace conflict?
One of the reasons we want to ensure conflict is addressed and resolved is to keep good staff. One of he top reasons that employees leave their organization is due to unresolved conflict, the culture of the workplace, or their leader. It’s critical in ensuring a healthy workplace that conflict is talked about and resolved early on and effectively.
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One of the questions I get all the time is “how can workplace conflict be positive?”
This is a great question – workplace conflict can be positive for so many reasons. First, understand that conflict is actually not good or bad. It’s the way that people handle the conflict that can be positive, negative or produce no results at all.
Some of the benefits of resolving workplace conflict effectively include:
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