About Us


Masters Degree Conflict Analysis & Management, Royal Roads University

BA Social Development, University of Waterloo

Diploma Correctional Worker, Sheridan College

Diploma Social Work Studies, Renison College

Certificate Conflict Management, Alberta Arbitration & Mediation Society (AAMS)

Chartered Mediator (retired), AAMS

Charmaine Hammond, an expert in conflict resolutions helps business owners, Human Resources professionals and leaders deal with conflict, difficult conversations and other “people” issues in the workplace.

For more than two decades Charmaine has been building respectful and resilient workplace cultures with her clients from the gas and energy sector, to government, non-profit organizations, police, fire, paramedics and everything in between. As a public speaker, consultant and facilitator Charmaine has worked with thousands of clients and audiences worldwide teaching business owners, leaders and front line staff how to effectively deal with everyday challenges.

Challenges  including building a respectful workplace, leading/working on multi-generational teams, dealing with change and workplace conflict, resolving conflicts that just won’t go away, and helping leaders inspire the best performance from their team to improve results.

She is respected for her ability to engage people, get results, and transform workplaces through her proven methods and systems, and unique Team Building Charter.

In her first career she was a Correctional Officer, and then pursued a career in dispute resolution as a corporate mediator, facilitating resolution for some of the most complex workplace conflicts. She has a Masters Degree in Conflict Analysis & Management, and has owned her business for 19 years. She has won several business awards and is the author of five books including: Bounce Forward: Building Inspired Resilient Teams, Building a Respectful Workplace, GPS Your Best Life (co-author), and her latest Building a Respectful Workplace.

As a professional speaker, consultant, bestselling author and radio host Charmaine has shared the stage with global leaders like Lisa Nichols, and Janet Attwood, and has been featured in books with Deepak Chopra, Jack Canfield and Dr. Ken Blanchard.

How can Charmaine help your workplace or team? Charmaine works with businesses and organizations in these ways:

  • Seminars, Workshops,Webinars: Charmaine creates and presents customized educational and training programs to meet the needs of your organization
  • Speaking at your next company convention, all staff meeting or department staff meeting/safety meeting
  • Facilitating team building processes or Team Charter process
  • Mentoring with your leaders, HR or employees
  • Consulting to help your organization identify the issues and challenges getting in the way of performance and results and building solutions your organization can implement and continue long after working with Charmaine
  • Designing your company conflict management system

If you could have no-fluff motivation, results producing rich content, high energy humour, stories the audience talks about years later, and a presentation that inspires your people to step into action, what value would that bring to your next event? Charmaine’s presentations are full of content that attendees can implement immediately following her presentation.