While workplace conflict and communication problems at work are part of being a team, there are some ways to build your team so there is more accountability and better results.
Healthy teams work through workplace conflict effectively, collaborate with ease and put in time and energy to build trusting and respectful workplace relationships.
“How do you build a team that works better together?” is a common question I am asked when I speak at leadership, human resources, and business events. Building your dream team goes well beyond hiring right. In fact, it starts before the hiring decision.
Start with having clarity around the job description, how this role fits into the bigger picture of the business, and, the outcomes this employee will need to achieve. Next is an effective hiring process with behavioural descriptive questions, and, perhaps a project or problem to solve. Ensure you have the questions prepared , interviewing for your dream team is NOT a time to “wing it.”
Once you have hired, the work really begins. Ensure you review the job description with the new team member, as well as his/her contract (and of course both are signed). Team building will help you onboard the new team member into the culture of the organization and to build trust and relationships with fellow team members.
Understand each person’s strengths. Help team members identify where their unique skills and strengths support the bigger picture, the goals and the vision. The vision and goals need to be communicated often.
Role clarity is very important, not only so team members understand their roles, but also the roles of their colleagues. Identify and manage issues and challenges early on, the situation will rarely improve without intervention. The cost (time, energy, stress, and wasted time) of not addressing issues will grow quickly.
Celebrate wins, accomplishments and goals achieved, and recognize the contributions that team members make. This will go a long way in reducing conflict, and increasing the degree of workplace happiness.